These regulations were based on Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights.

We are registered in Poland under company tax ID number 754 002 17 13, and with our registered office at Ozimska 18/A9, 46-053 Falmirowice, Poland.

We may amend these terms of use at any time and the revised version will be effective immediately when it is displayed here.

Customer agree to be bound by the terms and conditions as laid out below and they will govern each Order that Customer place with us. Each Order is a separate legally binding contract. Customer should read these terms and conditions carefully and make sure Customer understand them.

If a provision in these terms and conditions is found to be invalid or unenforceable by a court it will not affect the validity of the remaining provisions.

These terms and conditions apply to Orders placed online and over the phone and comply with all applicable statutory and regulatory requirements for selling the goods in the UE.

 

If you have any comments or questions concerning these terms of use, please contact us by email info@orgonlife.eu.

 

1. General provisions

The Regulations specify the terms and conditions for the provision of electronic services and the sale of goods by Seller as part of the website located at the OrgonLife.eu.

 

The terms used in the Regulations shall have following meanings:

  • Seller – the OrgonLife Europe; tax ID number 754-002-17-13; e-mail address: info@orgonlife.eu, address: OrgonLife Europe, Ozimska 18/A9, 46-053 Falmirowice, Poland;
  • Store – Seller’s online store run at the OrgonLife.eu internet address;
  • Customer – an adult natural person full legal capacity, a legal person or an organizational unit without legal personality and having the capacity to perform acts in law, making purchases in Store;
  • Order – Customer’s order for goods;
  • Delivery – delivery of goods to the address specified in the Order;
  • Newsletter – information and advertising materials sent by Seller electronically to customers who have expressed their explicit the consent to receive them, which may constitute commercial information.

 

2. Conditions of providing electronic services

To ensure the possibility of correct and uninterrupted use of the Store and services provided through it, the device used by Customer devices shall meet the following minimum requirements:

  •  have an internet connection ensuring data transmission,
  •  have a web browser, i.e. software for viewing content available on the Website. Disabling the acceptance of Cookies and Java Scripts may disrupt the proper operation of the Store’s website,
  •  active e-mail account.

 

In order to read e-mail correspondence and e-mail attachments, it is necessary to have:

  •  for email correspondence – an active e-mail account,
  •  for attachments, in particular text files – computer software supporting files of a given type, in particular: .pdf, .doc., .docx, .txt, .jpg etc.

 

3. Types and scope of services provided electronically | The conditions for concluding and terminating contracts for the provision of electronic services

Store offers the sale of goods. Each customer can create their individual free account in Store – complete the registration form available at https://orgonlife.eu/shop/ and click “Create Account”. Then activate the account using the activation link sent to e-mail address provided in the registration form. Open and using an account is free. The service of maintaining Customer’s account in Store is provided for an indefinite period. Customer may at any time opt out of maintaining the account by sending a request to e-mail address of Store info@orgonlife.eu or by post to:

OrgonLife Europe Maciej Dominik, Ozimska 18/A9, 46-053 Falmirowice, Poland, tel. +48 509 260 511 (Mon – Fr : 9 am – 6 pm | Sat: 10 am – 3 pm).

Each Customer can subscribe Newsletter for free. For this purpose, provide an e-mail address and agree to receive commercial information. Newsletter sending service is provided for an indefinite period. Customer may at any time unsubscribe Newsletter by sending a request to e-mail address of Store sales@orgonlife.eu or by post to: OrgonLife Europe, Ozimska 18/A9, 46-053 Falmirowice, Poland.

 

4. Shopping conditions

The information on Store’s website regarding the products offered for sale, in particular their descriptions, specifications, parameters and prices, does not constitute an offer, but an invitation to conclude a contract. To conclude a sales contract and purchase a product, it is not necessary for Customer to create account. To place an order and conclude a sales contract, Customer should complete the form, providing following data:

  •  first name and last name;
  •  e-mail adress;
  •  shipping details;
  •  phone number;
  •  data for a VAT invoice (optional, only if a VAT invoice is requested).

 

All prices shown in Store are expressed in different currencies depending on the currency pick by Customer. All prices are gross prices (including VAT). Conclusion of the sales contract takes place at the moment of placing the order by Customer. Order confirmation is sent immediately to e-mail address provided by Customer. In the event of unavailability of part or all of the subject of the contract, Customer may decide to partially implement order, extend the duration of order or cancel order. If truthfulness or reliability of the data entered in the form by Customer raises doubts, Store may suspend execution of order until such doubts are resolved. For this purpose, Store will contact Customer immediately. The term of performance order by Seller is up to 30 days from the date of the contract. Order is carried out by Store via courier (DPD, DHL).

 

Orders are processed up to 48 hours on every business day – immediately after the payment is credited. As a manufacturer, we try to ensure availability of products at all times and that order delivery time is from 4 to 14 days. In some cases, processing time may be extended to 14 days due to the production process. Customer and Store are subject to the price of the goods valid at the time Customer places the order. Shipping costs of the purchased goods to address indicated by Customer in the order placed by him shall be borne by Customer, unless the parties expressly agree otherwise. The amount of these costs is presented to Customer when placing the order.

 

Customer should choose the form of payment. Payment methods accepted by Store:

  • bank transfer;
  • PayPal.com;
  • CashBill.

The payment deadline depends on payment method chosen by Customer. In the case of prepayment, Customer should make payment within 3 business days of concluding the contract. In the absence of payment within the above deadline, Store will contact with Customer to explain the delay. In the case of payment on delivery, Customer is obliged to make the payment upon receipt of the goods. The purchased goods are accompanied by a receipt confirming the purchase, unless Customer has requested a VAT invoice.

 

5. Complaint procedure

Seller is obliged to deliver the purchased item without defects. In the event of a defect of purchased product or defect of the service provided by Seller by electronic means, Customer may initiate a complaint procedure.

 

A physical defect consists in non-compliance of the item sold with the contract. In particular, item sold is inconsistent with the contract if:

  •  does not have properties that this kind of thing should have due to the purpose marked in the contractor resulting from circumstancesor destination;
  •  does not have properties that Seller has provided to Buyer, at the presentation of a sample or design;
  •  it is not suitable for the purpose of which Buyer informed Seller at the conclusion of the contract, and Seller did not raise any objection as to its intended use;
  •  was delivered incompletely to Buyer.

Item sold has a physical defect also in the event of incorrect installation and commissioning, if these activities were carried out by Seller or a third party for which Seller is responsible, or by Buyer who followed the instructions received from Seller.

 

Complaints about ordered products or services can be submitted:

  •  by e-mail to: returns@orgonlife.eu;
  •  by post to: OrgonLife Europe, Ozimska 18/A9, 46-053 Falmirowice, Poland.

 

Customer should indicate in complaint:

  •  name and surname;
  •  data enabling the transaction to be identified (e.g. transaction identification number, User login, date of placing the order, etc.);
  •  the subject of the complaint, its cause and photographic documentation;
  •  contact details (correspondence address, e-mail address) enabling contact with Customer after considering the complaint.

 

If the data provided by Customer are not sufficient to consider the complaint by Seller – Seller will immediately contact with Customer to complete the missing information. The deadline for consideration of a complaint is 14 days from the date of its submission. If Customer demanded replacement of item or removal of the defect or submitted a price reduction statement specifying the amount by which the price is to be reduced, and Seller did not respond to this request within 14 days, it is considered that the request is justified.

 

Customer will be notified of outcome of the complaint by e-mail or by post. If physical defect was found within one year from the date of delivery of the item, it is presumed that the defect or its cause existed at the time the danger passed to Buyer. If the item sold has a defect, Customer may ask for a price reduction or withdraw from the contract, unless Seller immediately exchanges defective item for a non-defective one or removes defect. Customer may not withdraw from the contract if defect is irrelevant.

 

If item sold has a defect, Customer may request replacement of the item for a non-defective one or removal of defect. Seller may refuse to satisfy Customer’s request if bringing the defective item into conformity with the contract in the manner chosen by Customer is impossible or would require excessive costs in comparison with the second possible way of achieving compliance with the contract.

 

Customer who exercises the rights under the warranty is obliged at his own expense to deliver the defective item to the place indicated in the sales contract. Seller is liable under the warranty if a physical defect is found within two years from the date of delivery of the item to Customer.

 

The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/. We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body: Trade Inspection (Office of Competition and Consumer Protection) in Poland available at: https://www.uokik.gov.pl/.

 

6. Withdrawal from the contract

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

You can inform us about withdrawal from the contract:

  • by post to: OrgonLife Maciej Dominik, ul. Ozimska 18/A9, 46-053 Falmirowice, Poland (with the note: MAGAZYN);
  • by e-mail: returns@orgonlife.eu;
  • or call us: +48 668 173 872 (Mon – Fr : 9 am – 6 pm | Sat: 10 am – 3 pm).

 

The right to withdraw from a contract concluded off-premises or remotely is not entitled to Consumer in relation to contracts:

  •  in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline to withdraw from the contract;
  •  in which the subject of the service is a non-prefabricated item, manufactured according to Consumer’s specifications or serving to satisfy his individual needs;
  •  in which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery;
  •  in which the subject of the service are things that after delivery, due to their nature, are inseparably connected with other things.

 

7. Provisions regarding contracts with non-consumer Customers

In the case of a Customer who is not also a Consumer, Seller reserves the right to limit the payment methods described in these regulations. In particular, Seller may make the acceptance of an order subject to prepayment by a Customer who is not also a Consumer. In relation to Customer who is not a Consumer, Seller’s contractual liability for failure to perform or improper performance of the obligation, including warranty for defects in things, is limited to the amount of price paid for the item and cost of shipping. Seller’s liability in the above scope does not include benefits that a Customer who is not a Consumer could achieve if it was not harmed.

 

8. Copyright

All things available on the Website, in particular photos, graphics and content are subject to copyright of Seller or third parties and are protected. The use of these works is allowed only to the extent that does not go beyond the use permitted under applicable law.

In accessing any part of this Website, you agree:

  •  not to use this website in such a way that disrupts or restricts the use of this website by other users;
  •  not to upload, display or transmit any materials through this website which are false, offensive, defamatory, threatening, obscene, unlawful or which infringe the rights of any other person anywhere in the world;
  •  not to reverse engineer, decompile, copy or adapt any software or other code or scripts forming part of this website or attempt to transmit to or via this website any information that contains a virus, worm, Trojan horse or other harmful or disruptive component.

 

Information about customers’ personal data you can found in the Privacy Policy available at https://orgonlife.eu/en/privacy-policy/

 

In the event of changes to Regulations, Store will inform Users about the changes and the date from which they will enter into force, by publishing the uniform text of Regulations on Website https://orgonlife.eu/en/terms-and-conditions-of-the-online-store/, information displayed when logging into Account, or by sending a uniform text of Regulations, information about introduced changes and the date of their entry into force by e-mail to User’s address.

 

Annex No. 1 – Notice of withdrawal from the contract

INSTRUCTIONS TO WITHDRAW FROM THE CONTRACT

You have the right to withdraw from the sales contract within 14 days without giving any reason. The deadline to withdraw from the contract expires after 14 days from the day on which you came into possession of the item or on which a third party other than the carrier and indicated by you came into possession of the item. If you want cancel this contract  you must inform us:

  • by post to: OrgonLife Europe, Ozimska 18/A9, 46-053 Falmirowice, Poland (with the note: MAGAZYN);
  • by e-mail address: returns@orgonlife.eu;
  • or call us: +48 668 173 872 (Mon – Fr : 9 am – 6 pm | Sat: 10 am – 3 pm).

 

To meet the deadline to withdraw from the contract, you only need to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract.

 

Effects of withdrawal from the contract

In the event of withdrawal from this contract, we will refund you all payments received from you, including the costs of delivery (except for additional costs resulting from your chosen delivery method other than the cheapest usual delivery method offered by us), immediately, and in any case not later than 14 days from the day on which we were informed about your decision to exercise the right of withdrawal. We may withhold reimbursement until we receive the item or until we receive proof of sending it back, whichever occurs first. Please send or return the item to us immediately, and in any case not later than 14 days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send back the item before the 14-day deadline. You are responsible for reducing the value of the item resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the item.

 

Annex No. 2 – MODEL FORM FOR WITHDRAWAL FROM THE CONTRACT

(this form should be completed and returned only if you wish to withdraw from the contract)

 

Address:

OrgonLife Europe  Maciej Dominik

ul. Ozimska 18/A9

46-053 Falmirowice

Poland

MAGAZYN

tel.  +48 509 260 511 

 

I hereby inform you about the withdrawal from the sales contract of the following products: ……………………………………………………………………………………….

 

Order number: ………………………………………………………………………

 

The date of conclusion of the contract: …………………………………………………………………………………

 

Consumer’s name and surname: ………………………………………………………………………………………….

 

Consumer’s address: ………………………………………………………………………………………………

 

Date ………………………………………..

 

……………………………………………….

Signature